Support

We usually reply within 2 working days.

Common questions

How do I cancel my subscription?

iPhone: Settings → your name → Subscriptions → Unhackd → Cancel Subscription.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Unhackd → Cancel.

Deleting the app does not cancel a subscription.

I paid but Premium isn't showing

Open Settings in the app and tap Restore purchases. Make sure you're using the same Apple ID or Google account you bought with.

How do I get a refund?

Refunds are handled by the store: Apple at reportaproblem.apple.com, or Google Play at Order history.

Will I lose my progress on a new phone?

Not if you sign in with Google or Apple: your progress is backed up and restored when you sign in on the new phone.

Delete your account

Deleting your account removes your sign-in and your backed-up data (streak, history, profile, goals, room and scores) within 30 days. Data on your phone can be removed straight away with Settings → Erase all data.

To delete your account, email support@unhackd.app from the email address you signed in with (or tell us which Google or Apple account you used), with the subject Delete my Unhackd account. We'll confirm when it's done.

Deleting your account does not cancel a subscription; cancel it in the App Store or Google Play first. Purchase records may be kept by Apple, Google and RevenueCat for tax and accounting.